KUCHING: Pos Malaysia plans to improve their services in Kapit by inviting businesses to open up mini post outlets at the Bletih New Township, which is about three kilometres away from Kapit.This proposed action is taken following a recent complaint made by the Kapit Chinese Chamber of Commerce chairman Yong Hua Sying.
Yong had expressed his frustration with the congestion at the Kapit post office, and this matter was highlighted in The Borneo Post on March 16.
Pos Malaysia group head of corporate communications department Datuk Rohaiza Hashim said a representative from Pos Malaysia had met up with Yong to discuss the matter.
“The current post office location is most strategic and convenient for the community and also rural folks who had migrated from their ulu longhouses late last year as it is close to the wet market, wharf and shopping area,” said Rohaiza in a letter to The Borneo Post.
In order to address the situation, Rohaiza said Pos Malaysia would send a representative to conduct a survey on the current scenario and provide recommendations.
Besides that, Pos Malaysia would also recruit more staff to help ease the morning crowd, added Rohaiza.
“Pos Malaysia will strive to provide the best and most convenient service to our customers. Thus, we value the feedbacks and suggestions from our customers in order to improve and enhance the quality of our services,” said Rohaiza.
She added that Pos Malaysia welcomed all customers to visit their website www.pos.com.my or contact their Customer Service Centre through PosLine at 1-300-300-300 from 8.30am to 9.30am from Monday to Saturday (except on the first Saturday of the month) to give their suggestions and comments.
On March 16, The Borneo Post reported that the Kapit Chinese Chamber of Commerce wanted more post office counters to be opened in Kapit.
Yong had suggested that Pos Malaysia consider opening up a branch at Bletih New Township because many government departments and agencies had already moved there.
“So, if the Post Malaysia would consider expanding its business by opening up a new outlet at Bletih, it would serve the ever-growing housing estates along Jalan Bletih as well as the various government and statutory agencies there,” he said.