MAS offers world’s first iPAD MHkiosk

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KUALA LUMPUR: Malaysia Airlines (MAS) is proud to introduce the iPad MHkiosk, a self-service kiosk using the MHmobile interface that allows passengers to book, pay, and check-in at KL Sentral.

FOR ADDED CONVENIENCE: (From left) SITA Lab’s director of programmes, Renaud Irminger, Azmil and Malaysia Airlines’ assistant general manager (distribution), Abdul Mutalib Ishak show reporters the iPad MHkiosk.

FOR ADDED CONVENIENCE: (From left) SITA Lab’s director of programmes, Renaud Irminger, Azmil and Malaysia Airlines’ assistant general manager (distribution), Abdul Mutalib Ishak show reporters the iPad MHkiosk.

In a world’s first, MHkiosk was developed together with SITA Lab to harness the capabilities of the iPad to enable passengers to perform their ticketing transactions easily and conveniently.

“Our vision is to simplify the travel experience for our customers with the introduction of Self Service Technology at every customer touch point. We are investing in technology to enable customers to enjoy seamless service delivery at their convenience,” said Malaysia Airlines managing director/CEO, Tengku Dato Azmil Zahruddin.

“More and more people prefer to do their transactions at KL Sentral and we serve approximately 900 customers a day. The initial five kiosks are stationed at KL Sentral. MHkiosk offers yet another attractive and convenient ticketing option for Malaysia Airlines passengers. We expect 10 per cent of our customers to use the MHkiosk for their transactions.”

“With customers using MHkiosk for the straightforward transactions, we will be able to streamline our operations more effectively and add more value to our customers. Furthermore, using the self-service MHkiosk also means customers get a waiver on administrative fee for travel. So this is another plus of the MHkiosk,” he added.

MAS’ ticket office at KL Sentral is located on the 1st floor and opens daily from 4.30am to midnight.