DO: Take proper action on public complaints
Posted on June 27, 2012, Wednesday
KAPIT: Government departments here have been warned not to ‘kick’ the responsibility of dealing with public complaints to others.
Kapit district officer Elvis Didit, who is Disaster Relief Committee district chairman, said any officer who receives emergency calls must take proper action.
“During the current extreme dry spell, prolonged drought season, the main problem faced by the people is the spread of diseases such as diarrhoea, asthma, breathing difficulties due to haze and high API (air pollutant index), supply of clean water from either the pipe or gravity feed.
“In times of emergency like this, people can ask for all sorts of assistance. Complainants instead of directly calling the relevant department or authority, the district office always receives the calls,” he said during a Disaster Relief Committee meeting yesterday.
He cited the case of a department which redirected a call for assistance from a longhouse during flash floods last year to the district office.
“This is a wrong practice and we don’t want officers to play ‘football’. There must be one desk officer ever ready to respond appropriately to emergency calls,” he stressed.
Elvis called on community leaders in particular to know who to contact in times of emergency.
They include Sarawak administrative officer Nuwin Lium (013-8463006) or Jenny Saging (014-8785488), police (084-796222), Health Department (084-796333), Fire Department (084-796444), Sesco (019-8595499 or 084-796020), Sarawak Rivers Board (084-796485), Welfare Department (084-798863), Kapit District Council (084-796266), Public Works Department (084-796040) and Public Water Supply (Jimbu – 019-8499081 or Lau – 019-4384061).
“For example when you request for water supply because of dry taps, call Public Water Supply and look for Jimbu or Lau. Likewise, in any river mishap call the police, Bomba and Sarawak Rivers Board.
“Only when you fail to contact these departments, then call me, District Officer, on 013-8169192. I never switch off my handphone. If you can’t contact me that’s because I’m outstation,” he added.
On the extremely low water level at the notorious Pelagus Rapids, Elvis advised boat owners to take extra precautionary measures.
“My advice to people in upper Pelagus Rapids, please use the alternative land route — the logging road from Nanga Merit to Nanga Baleh for your own safety. This especially applies when travelling with pregnant women, the elderly and children.”