UNACCEPTABLE: Jarrat showing the sediments in his jacuzzi that was filled with black water.
MIRI: A resident of Greenville in Senadin is planning to sue Laku Management Sdn Bhd after a burst main water pipe last Wednesday damaged his RM63,000 jacuzzi.
Jarrat William Cullen, 38, an Australian national, said the burst main pipe brought sediments through his water supply pipe and damaged his jacuzzi filters.
“I may have chosen the wrong day to refill my jacuzzi, but what annoys me most was that Laku did not send any of its representatives to my house after my wife called in to complain about the yellowish water in the morning.
“When I noticed the water had turned black later in the afternoon, it was already too late because I had earlier turn on the water to refill my jacuzzi. When I came to check on it, it was a pool of black water,” he said.
According to him, his wife Agnes Mulah, 36, noticed that the water was yellowish when she turned on the water tap at about 5.30am on Wednesday.
She first contacted Laku to inform about the yellowish water around 9am and was told that Laku representatives would come over to the house to check on the water.
He claimed that his wife was also told that Laku would flush the main pipe that channelled water to the area.
Later that Wednesday, assuming that the main pipe was already flushed, Jarrat decided to refill the jacuzzi which was at the back of the house and went in to watch television, leaving the jacuzzi water running.
“We waited since that phone call was made and no one came. We did not expect the water to turn black in the afternoon.
“I called again about 2pm after seeing the black water in my jacuzzi and was told the same thing. I requested them to come and see my damaged property and they said they will, but until now no one came,” he said in frustration.
He said at about 3pm, he saw some Laku workers in the area where the main pipe had burst and went over to see them. Again he told them that the water had damaged his jacuzzi and requested them to come and see it.
“They said yes but I waited until 6.20pm and no one came. This is very frustrating,” he said, adding that this made them turn to the media to highlight their plight.
Jarrat disclosed that he only managed to get in touch with a Laku senior officer yesterday afternoon and was told that Laku was not in the position to compensate for the damage.
“He told me to write in to make my complaint, but Laku cannot compensate my damaged property. I do not see why I have to write in to them if they cannot do anything. I already told them what I needed to and I wanted them to come and see my damaged property, but they ignore my request.
“Now, this is not so much about the damaged jacuzzi, but this also about unclean water that they have let us consume.
“I have two little kids at home who are consuming this water, so are other families in Miri. I believe that Laku and the government should be responsible for this,” said the former military man, adding that he is planning to sue Laku for the damaged property.
Meanwhile, Jarrat said the colour of the pipe water returned to normal at about 4.30pm yesterday.