Basic training for employees
Posted on August 2, 2012, Thursday
WHEN new employees come on board, it is imperative to provide some basic training for them. Although some in management may feel that it is a waste of time and effort, it actually goes a long way to build up the foundation of the employees.
Organisations that believe in providing basic orientation or training for the new staff will benefit greatly. When employees are well informed of the organisation’s culture and values, they will be able to blend in easily with their peers and adopt the same ethics practised by the organisation.
Start the employees right with an informative and constructive orientation. When the staff are new, organisations have a great opportunity to give them the right information.
This is the moment to furnish employees with accurate information such as corporate culture, mission, vision, ethics, values, rules and regulations, etc.
Also take this opportunity to present new employees with extensive information on the organisation’s products or services. Help them to gain a complete understanding of the products or services. It is also essential to highlight what makes the products or services different from the competitors.
Ensure that the newcomers are aware of the corporate culture – the dress code so that they do not overdress or dress too shabbily. This is to ensure that at all times, all employees are aware of the kind of corporate image that they present on behalf of the organisation.
Make known to them the communication channels and practices of the organisation. Some organisations are very specific about the reporting hierarchy while some organisations adopt open communication channels. It is important for new employees to know the communication methods so that they will not overstep boundaries, which could lead to unpleasant incidents. They might feel disheartened if they tread in the wrong direction right from the beginning.
Brief newcomers on ethics so that they understand what is expected of them. Let them know the statement of values and code of ethics for the organisation. If all employees understand the organisation’s ethics, then the organisation’s reputation can be protected.
Whenever possible, introduce newcomers to their co-workers, those within and outside their department. This would make the newcomers feel more comfortable should they need to work with these co-workers in future. On the other hand, the other colleagues will feel more at ease working with the newcomers instead of having strangers coming in from nowhere.
Above all, let the new employees know they are important and how their work will contribute to the success of the company. Emphasise to the employees that their conduct and performance will have an impact on the company’s success and reputation. Hence, regardless of their position, they hold the responsibility of ensuring that the company achieves its goals and maintains its reputation.
Once the newcomers are set on the right path with the right mindset and attitude, they are ready to take on their job in the new place.
Priscilla Hiu is a career guidance consultant of Gracia Management and a certified behavioural consultant of DISC Personality Profiling System, Institution of Motivation Living, USA and Extended DISC Personality Profiling System, Extended DISC Northgate.