1MOCC, One-stop Public Service Solution Centre launched
Posted on November 12, 2012, Monday
PUTRAJAYA: Datuk Seri Najib Tun Razak Monday launched the 1Malaysia Call Centre (1MOCC), a one-stop solution centre for people to ask questions, complaint or make suggestions on public service.
The prime minister said the centre would operate around the clock, seven days a week, including on public holidays in line with the principle of the people first and he believed that it could help improve the public service delivery system.
“I believe the 1MOCC can really make the public proud of the public service and the government.
“I sincerely hope that the 1MOCC is supported by all government departments and agencies through the spirit of being one entity,” he said when launching 1MOCC here Monday.
Present were Chief Secretary to the Government Datuk Seri Dr Ali Hamsa, Minister in the Prime Minister’s Department Datuk Seri G. Palanivel, and Malaysian Administrative Modernisation and Management Planning Unit (Mampu) director-general Datuk Mohamad Zabidi Zainal.
The 1MOCC is a national flagship project under the National Blue Ocean Strategy as a conduit for the public to make enquiries, complaints or recommendations by calling 03 8000 8000, faxing 03 8000 8001, surfing www.malaysia.gov.my, e-mailing firstname.lastname@example.org, or sending posts to facebook.com/myGovernment, and twitter.com/myGovPortal.
The prime minister said the initiative would ease the people in dealing with government departments and agencies for they need to remember only one number while the government could achieve its objectives at minimal cost.
“In this way, we have a revolutionary service that is unrivalled by other countries. We have achieved something out of the ordinary which we might not have thought possible and today it become a reality,” he said.
At the same time, the prime minister called on civil servants to provide a better and effective service collectively to live up to the expectation and aspirations of the people.
He said civil servants should not do common things, instead they should use their ability to think creatively and innovatively to inspire cutting edge ideas.
“If we do not make significant changes and improvements, then we will be left behind in terms of global competition because what distinguish whether a country is successful or not is the ability to be competitive,” he said.
Expressing pride in the latest World Bank Doing Business report that shows Malaysia is currently ranked 12th among 185 countries, Najib hoped the country would be in top 10 in the near future. — Bernama