KOTA KINABALU: The Umno Youth Community Complaints Bureau has received 273 complaints over its ‘fortherakyat’ portal made accessible to the people less than two months ago, said bureau chairman Sheikh Ahmad Nafiq Sheikh A Rahman.
He said 40 per cent of the complaints had been addressed successfully and the fastest solution to a complaint was achieved in about two weeks.
“The portal (www.fortherakyat.com) enables Malaysians, wherever they are, to register their complaints with the bureau,” he told reporters here on Thursday night. Prime Minister Datuk Seri Najib Tun Razak launched the portal on April 25.
Sheikh Ahmad Nafiq had earlier given a briefing on the bureau to Umno Youth leaders in Kudat, Kota Marudu, Kota Belud, Ranau, Tuaran, Sepanggar, Kota Kinabalu, Penampang, Putatan, Papar, Kimanis, Beaufort, Sipitang, Tenom, Keningau and Pensiangan.
He said complaints had also been received from Malaysian students abroad, and these were usually related to passports.
The bureau worked closely with government agencies in finding solutions to the complaints and problems, he added.
Sheikh Ahmad Nafiq said people in the interior areas without Internet facility could register their complaints with the state community complaints bureaus by telephone. Umno Youth Political Training and Education Bureau chairman Armizan Mohd Ali and Political Cadre Bureau chairman Tengku Zuhri Tengku Abdul Aziz gave briefings on their bureaus to Umno Youth leaders from Tawau, Kalabakan, Semporna, Silam, Libaran, Sandakan, Batu Sapi, Beluran and Kinabatangan. — Bernama