Florince (seated third left), Lang (standing left), Sharon (seated, second left) and the workshop participants.
SIBU: A two-day workshop themed ‘Super Customer Service’ for 18 staff of Tanahmas Hotel here began yesterday.
The principal consultant of Futuristic Communications Management Services Sdn Bhd, Florince Christy, facilitated the workshop.
Florince is also the chief executive officer of Maxcel Institute Management, Miri. On the first day of the workshop, participants were reminded of the importance of giving customers consistent and excellent services. The workshop is to enable them to better understand the scope of their service.
“We hold regular workshops and seminars for our staff with the main objective of upping their customer service,” the hotel’s general manager Lang Jai Lee said. Also at the workshop were F & B manager Vincent Ko, acting human resource manager Sharon Sie and executive housekeeper Catherine Kong.