KUALA LUMPUR: The Works Ministry yesterday launched its mobile application named the ‘Works Ministry Road Complaints Mobile Application’ to enable road users to lodge complaints on damaged roads.
It was launched by Works Minister Datuk Seri Fadillah Yusof during the ministry’s monthly assembly here yesterday.
Fadillah said the smartphone application is an alternative to the existing complaint services provided by the ministry but it was more customer friendly.
“The new application is in line with the latest smartphone technology used in Malaysia and it is the ministry’s proactive approach to ensure all complaints related to the road infrastructure will be channeled easily by the public,” he told reporters when met after the launching ceremony.
Previously, the ministry had several complaint systems being used such as e-mails, telephones (complaints call centre) and toll-free line, he said.
“Now Adroid (smartphone) users could download the mobile application for free from App Store for iOS and Play Store operating system.
“Users who want to lodge complaints only need to send pictures and location of the complaint, select type of complaints, complainant details before sending the complaints,” he said.
The mobile application would process the complaints swiftly and systematically and reply feedback to the complainant immediately, the ministry was open to all complaints from the public in making sure roads were safe and comfortable, Fadillah said.
According to the ministry’s complaints statistics, a total of 6,755 complaints were received from various channels
(e-mails, complaints call centre and toll free line) in 2013, 5,124 complaints received in 2014 and 1,007 complaints received from January to February this year. — Bernama