Thursday, December 8

AirAsia stops Miri-Penang route beginning March 2

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MIRI: AirAsia Bhd is withdrawing its four-time weekly flights between Miri and Penang, beginning March 2.

The airline, in an emailed statement to The Borneo Post yesterday, said the decision was made after careful consideration.

“AirAsia regrets to inform that after careful consideration, the airline will be withdrawing the four-time weekly flights between Miri and Penang.

“The route commenced operations in March 2014, and has an average load of below 65 per cent throughout this duration. Efforts have been taken to keep the sustainability of this route.However, due to commercial reasons, AirAsia has to withdraw from this route,” the airline said.

It, however, assured all that it would continue to re-evaluate the opportunities to reinstate the flight as the operator of this exclusive route.

“Guests affected by the withdrawal of this route will be offered options to alleviate any inconvenience that might occur and each affected guest will be notified via their registered email account, as well as an SMS notification of the route withdrawal. The flights affected are Miri-Penang, Penang-Miri — AK5527 and AK 5528.” AirAsia urged all affected passengers to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure that the airline could reach and assist them.

Passengers can also get in touch with AirAsia’s Customer Care Team via Ask AirAsia on www.airasia.com/ask, or www.airasia.com/id/en/e-form.page, or Live Chat (available on Ask AirAsia when logging on via AirAsia ID).