Sesco counter personnel attend to customers.
KUCHING: Sarawak Energy Bhd (SEB) has announced that the counter services provided by its retail and operations arm Syarikat Sesco Bhd (Sesco) here, in Sibu, Bintulu and Miri will be operating between 8.30am and 4pm daily, effective this March 1.
The new time for the counters, which open Mondays to Fridays (except for public holidays), is meant as an initiative to streamline its counter operations and offer better customer’s experience.
SEB vice president for retail Yusri Safri said: “We are striving to enhance our customer service delivery with the implementation of new and improved initiatives. The counter will open at 8.30am instead of 8am, to give time for the counter staff members to conduct morning briefings, preparing them for daily operations.
“As part of our continuous improvement process, we have also rolled out an internalisation programme for our customer service counter personnel to enhance customer-centric mindset through various initiatives, towards ensuring standardisation of quality service delivery to our customers.”
For further enquiries, contact SEB Customer Care Centre at 1-300-88-3111.
Customers can also obtain more information on the company’s services on the ‘SEB Cares’ mobile app, available for download via Apple’s App Store for iOS and Google’s Play Store for Android.