Fatimah (third left) and other dignitaries give the thumbs-up after launching the State Welfare Department Helpline.
KUCHING: The Sarawak Welfare Department (JKM) officially launched a dedicated helpline service yesterday.
The official Welfare Helpline 082-514141 was launched by Welfare, Community Well Being, Women, Family and Childhood Development Minister Dato Sri Fatimah Abdullah, who said the Welfare Helpline will become the focal point for the Welfare Department to receive enquiries and complaints which will be attended to on a 24-hour basis.
“One of the ministry’s and the department’s initiatives is to give the best services to the public and the community in the state.
“Apart from that, to provide quality services, effective and correct information, and swift response through telephone calls to ensure that the public will get the important welfare services that they need.
“It is also to facilitate the public to get immediate response from the focal person, and to avoid them from getting unnecessary information which is not correct or true from unreliable sources,” she said.
Fatimah was speaking at the Sarawak Welfare Department Strategic Plans for 2019-2021 themed ‘Target Group or Client Development and Empowerment’ and the launching of the Welfare Helpline at a hotel here.
Among those who attended the launching were Assistant Minister of Women, Family and Childhood Development Rosey Yunus, Community Wellbeing Assistant Minister Datuk Francis Harden Hollis, the ministry’s permanent secretary Dr Saadiah Abdul Samat, Women and Family Department director Noriah Ahmad and Welfare Department acting director Joni Naruddin.