AirAsia wins ACW award

KUCHING: AirAsia was named the world’s best airline for exemplary customer care for its cargo arm and received the Air Cargo Industry Customer Care Award from Air Cargo Week (ACW), a respected UK-based air cargo news publication, after emerging first in a global survey that polled industry peers and shippers.

The award ceremony was held in Munich, Germany during the transport logistic/Air Cargo Europe Exhibition, which gathered executives from the air cargo community, airports, airlines, shippers, suppliers and service providers from around the world.

AirAsia was the only low-cost airline based in Asean to win an award at the ceremony. Sathis Manoharen, regional head of Cargo of AirAsia, received the award on behalf of the airline.

Sathis said, “This award reflects how strongly the AirAsia brand has grown in cargo. We are relatively new in cargo, yet we have established leadership in many aspects of this industry”.

“We are proud to be recognised globally, and we are taking this win as a renewal of our commitment to offer high quality cargo service at very reasonable prices. We continue to innovate to better serve our markets.”

It was the second time for the airline to win an ACW World Air Cargo Award. Last year, it was named the Air Cargo Industry New Comer of the Year.

It was also the third time for AirAsia to win an award for cargo this year, having earlier won the Fastest Growing Foreign Cargo Airline award from Baiyun International Airport in Guangzhou and the Asia’s Best Low Cost Cargo Carrier award from Aviation Awards Asia in Hong Kong.

AirAsia’s cargo services span across the entire Asean region and extend to East Asia, South Asia, Oceania, and Europe. The carrier stated that it was strengthening cargo operations in part to protect its bottom line against fuel price increase.