KUCHING: Regional low-cost carrier AirAsia Bhd (AirAsia) is revamping its service offerings with the inclusion of its new ‘Web and Self Check-In’ facilities, which are currently located at the low-cost carrier terminal (LCCT) in Sepang as well as at selected regional airports.
Datuk Seri Tony Fernandes
In a statement released yesterday, the new service aims at providing guests with a faster and easier way of checking-in. For added comfort and convenience, guests could also utilise its web-based check-in service.
This major initiative is part of the airline’s ongoing objective of using the ICT forefront in practising cost-efficiency. By adopting a cost effective service and hassle-free traveling experience for its guests, this service will also avoid airport congestions, long queues and reduce waiting time at no extra cost. However, guests could still opt for the more conventional check-in at AirAsia’s counters at the airport.
AirAsia’s group chief executive officer Datuk Seri Tony Fernandes said the airline has invested quite a significant amount to develop its ICT facilities in order to keep-up with global standards.
“Now, we have equipped ourselves to fully exploit the benefits of it and achieve a competitive excellence in the market. What could be simpler than going on-line and checking-in at the tip of your fingers, be it via mobile or at home?
“This new service is relatively easy to deploy, saves cost and benefit both guests and AirAsia. As Asia’s biggest low-cost carrier with a strong domestic and extensive network within the Asean region, we believe our amazing low fares and innovative services have an edge over the masses and empower more travelers to fly with us.”
Using the web check-in service is very easy, by which guest only need to connect to the internet and print the travel itinerary to allow check-in 48 hours prior and up to four hours before the scheduled departure time. With the boarding pass, they can proceed straight to the document-check counter for stamping and then on to the boarding gate. For baggage check-in, guests can drop them at the self check-in counter at least an hour before boarding time.
For check-in from AirAsia’s kiosks, guests should check-in below six hours prior and one hour before the scheduled departure time.
The check-in kiosks are located in airports at Sepang LCCT, Johor Bahru, Kota Kinabalu and Kuching, as well as at airports of Jakarta, Bali, Bangkok, Phuket, Chiang Mai and Hat Yai. For more information, logon to www.airasia.com.