WASHINGTON: Toyota came under fire from a top US official for its handling of a massive recall Tuesday as the giant Japanese carmaker scrambled to reassure customers on safety.
FAULTY PEDAL: Toyota service manager Jim Lasseter shows an accelerator pedal (right) that is subjected to recall and modification, and another that functions properly, at a Toyota dealership in Daly City, California. — Reuters photo
US Transportation Secretary Ray LaHood said Toyota’s recall of millions of vehicles with defective pedals that can get stuck and cause unwanted acceleration came only after pressure from the US government.
“Since questions were first raised about possible safety defects, we have been pushing Toyota to take measures to protect consumers,” LaHood said in a statement.
“While Toyota is taking responsible action now, it unfortunately took an enormous effort to get to this point.”
Safety regulators are “considering a civil penalty against Toyota,” an official told AFP on condition of anonymity.
Toyota said Monday it had not been forced into the voluntary mass recalls, insisting the decision to stop US sales and production of eight affected models was “entirely ours.”
A spokesman for Toyota’s US operations acknowledged Tuesday that it had discussed the matter with LaHood and was “grateful for his advice.”
“Secretary LaHood said to us that the soonest possible action would be in the interest of our customers,” said Mike Michaels, Toyota Motor Sales USA’s vice- president in charge of communication.
“We took his advice very seriously and instituted a recall,” Michaels said in a conference call discussing the automaker’s US sales, which were down 8.7 per cent in January.
“We’re grateful for his advice and we feel we’ve been given a chance to regain our customers trust.”
Meanwhile, the recall spread to about 180,000 vehicles in the Middle East, Africa and Latin America Tuesday that were imported from the United States with sticking accelerator pedals. — AFP