Saturday, January 25

SKMM received 47 complaints about telecommunication problems in Sabah last year

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KOTA KINABALU: The Malaysian Communi­ca­tions and Multimedia Com­mission (SKMM) received 47 public complaints over telecommunication pro-blems in Sabah and the Federal Territory of La-buan, last year.Senior director of Li-censing, Economic Regula-tion and Compliance Divi-sion of SKMM, Amarjit Singh said of this figure, 32 per cent were related to celullar coverage problems, 21 per cent to SMS content and six per cent on over billing.

“We are happy to have solved all the problems within the stipulated time,” he said, when launching a seminar on the Rights of Consumers in Communi-cations and Multimedia Services, here yesterday.

Amarjit said the seminar, jointly organised by SKMM and the Communications and Multimedia Consumer Forum of Malaysia (CFM), is among others, aimed at educating the public and spreading awareness on their rights as a consumer.

He said industry members needed to be much more responsive to the interest of consumers and respectful of their needs as well as expe-riences as an individual.

“To ensure that self-regulatory mechanisms continue to adapt to emer-ging technologies and ser­vices, consumers need to be given a strong voice in the development of codes and protection,” he added.

Acknowledging the important task of educating consumers, Amarjit said cooperation among private sector players particularly governments, educators, parents and service providers, was the key to promoting self-regulation and consumer empower-ment. —Bernama