Many not aware of consumer rights involving workshops

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SUNGAI PETANI: Many workshop owners and members of the public are still not aware or understand the terms and conditions of laws governing cost of maintenance work carried out by workshops.

Tribunal for Consumer Claims Malaysia chairman Pritam Singh said the laws governing the protection of consumers was listed under the Consumer Protection Act but what normally happens was that workshops inform the cost of repairs only after carrying out repair works.

Since such work has been carried out, consumers may have no choice but to pay the workshops for whatever amount they request.

Pritam said 129 cases were received by the tribunal throughout the country claiming workshops had not adhered to regulations under the act.

“Consumers who feel they have been cheated can just walk into our office and file a statement of claim. They just have to pay RM5 for the filing of their case. The public must be aware of their rights,” he said after handling cases brought to the tribunal here yesterday.

In the hearing, a workshop in Sungai Petani was ordered to pay RM2,800 to Sohimi Kassim because the workshop had not carried out repair works satisfactorily. — Bernama