KUALA LUMPUR: Tourism industry players including several airlines in Malaysia have agreed to allow travellers to Japan between March 11 and April 15 to get a refund or to postpone their purchases in view of the current unsafe situation in Japan.
Tourism Minister Datuk Seri Ng Yen Yen said this unprecedented decision was achieved after a meeting between top officials of the ministry with Malaysia Travel and Tour Association (Matta), Malaysia Airlines, AirAsia, Singapore Airlines and Japan Airlines.
Following the meet, she said MAS had agreed that its passengers who planned to fly between March 11 and April 11 would be allowed to cancel the tickets without any penalty imposed, while for AirAsia, those who planned to fly from March 11 to April 11 could postpone their trip without any extra charge.
However, for AirAsia, a request to refund will be considered on a case-to-case basis. — Bernama