PETALING JAYA: A recall system should be set up to protect consumers from manufacturer defects and mistakes.
The chief executive officer of the Federation of Malaysian Consumers Associations (Fomca), Datuk Paul Selva Raj, said the system’s function will be to recall spoiled products and goods bought by consumers.
“After the withdrawal of a product, the manufacturer or seller responsible should replace the product or pay compensation.
“We do not want consumers to bear losses for the mistakes of the producers,” he told reporters at a media conference held in conjunction with World Competition Day here yesterday.
Paul said the system should become part of regulations, so that enforcement can be carried out to ensure the interest of consumers are protected.
“It would be good if producers or companies voluntarily take responsibility for the problem by providing compensation, otherwise enforcement by law is needed,” he said.
He said there are not many producers or sellers who are willing to compensate consumers for faulty products.
Paul said he hopes the Competition Act 2010 will be enforced on Jan 1 to create a freer and more competitive market among producers and sellers.
“When there is competition, consumers benefit from lower prices, higher quality of goods, and more choices,” he said.
He said industries that should focus on creating a freer market include food, pharmaceutical, airline, publication and communications industries. — Bernama