BEST SERVICE: Abdul Wahap (right) about to launch the Information Service Counter by signing the guest book.
KUCHING: Kuching City North Commission (DBKU) has launched a new 24-hour service centre and an information counter, aimed at providing the best service to the public as part of its mission to provide best-in-service delivery.
“The service centre will deal with any request, complaint or suggestion from the public. The commission will also do its best to assist the people in whatever way it could, including in times of emergency,” said Datuk Bandar Datuk Abang Abdul Wahap Abang Julai yesterday.
He said with the service centre, services would be more centralised and integrated to facilitate effective two-way communication between DBKU and the public.
The 24-hour service centre can be reached at hotline 082-446644.
The Datuk Bandar also revealed that DBKU had introduced a zoning system for area inspection.
“Divided into 28 zones with each zone under the care of an officer and a team to ensure their respective zone is well-taken care of,” he said.
Meanwhile, the new information counter in the DBKU building lobby will serve as a ‘frontliner’ the commission to the public who visit the office.
“Visitors only have to register with the customer service personnel on-duty and state their purpose of visit. They will then wait at a designated area
and will be attended to by the relevant officer as soon as possible,” explained Abdul Wahap.
Any matters pertaining to mail, documents and inquiries will be dealt with at the information counter.