THE BEST: Amer (right) presents a trophy to best overall trainee Mohamad Faizal Mohamad Fadillah.
KUCHING: Fire and Rescue Department (Bomba) personnel have been told to carry out their tasks with integrity and without expecting any returns from the public.
Its deputy director-general (development) Datuk Amer Yusof said news of public dissatisfaction with the services of Bomba had negatively impacted the reputation of the department.
Describing the news reports as society’s assessment of Bomba’s performance, he said it was not wrong for society to expect Bomba to deliver quality service.
“As civil servants, we have the responsibility to provide services to the people regardless of their status and background. Our clients hope to get not only quality service but expect us to serve with integrity.
“In other words, we must provide clean service and not ask for any returns or rewards from clients,” he said at the closing ceremony for ‘Sijil Sains Kebombaan’ series 2/2011 at Tabuan Jaya Bomba Station here yesterday.
Amer reminded its staff to appreciate the government’s effort in improving the salary and welfare scheme for civil servants.
Although the proposed Public Service New Remuneration Scheme (SBPA) had received criticisms, he felt it was important to realise Malaysia’s aim to become a high-income nation.
He urged Bomba personnel to equip themselves with knowledge and skills to enhance its delivery system.
He said Bomba’s success in carrying out its task and meet the demands of the people much depended on its human capital.
“With the advance of our country, Bomba has to deal with various challenges. Hence, it’s essential for us to have good strategy so we could prove to society that we are not just an ordinary organisation but one able to carry out tasks with full commitment and responsibility.
“We need to act and think faster. We need to work harder and smarter. We need to have good planning, innovative approach and foresight. We therefore need to be equipped with knowledge, have positive attitude and maintain high morals and integrity.”
Amer said the certificate course was part of the transformation programme of the department to provide fire and rescue related knowledge and skills to the public.
Some 84 trainees completed the four-and-a-half month course.