Lau: Good service draws business


1MALAYSIA: Vincent Lau (seated fifth left) does the 1Malaysia sign joined by (seated second left) Councillor Robert Lau, SMC deputy chairman Daniel Ngieng (fourth left) and others.

SIBU: Taxi drivers in providing good service will help sustain their business, making them the preferred public transport.

In saying this, Temenggong Vincent Lau Lee Ming added providing good service was all the more important with the proliferation of vehicles and keen competition from other public transport these days.

“Providing good service is important to delight the passengers, ensuring repeat business,” Lau said at Sibu Taxi Owners’ Association’s dinner at a leading hotel here on Thursday.

On the aspect of passengers’ safety, he reminded taxi drivers to give it top priority. Drivers must have enough rest to ensure that they were alert at all times, he said.

“If they are tired and doze off along the way, this may endanger the safety of passengers and that of themselves.”

Lau stressed that it was imperative for them to keep their vehicles in tip-top condition while ensuring that the interior is clean and hygienic.

He pointed out that the sum of all these factors would help attract passengers, making taxi their preferred public transport.

He was also glad to note that the association with the largest number of membership has its members working in a concerted manner.

On the scholarship awards given to members’ children, he said this reflected the association’s concern on education.

“We know that education is most important and the government is allocating a very big budget to ensure that our children are not deprived of the chance to obtain education.

“We want to ensure that children receive the best education so that everyone at least starts on the same footing,” Lau said, adding that the award was a move in that direction.

On the Lunar New Year, he said it was the most important celebration for the Chinese community where family members from far and near gather together.

This, he added, helped foster family bonding, strengthening family ties.

“We believe that a harmonious family will do well in every aspect.”

Meanwhile, Lanang MP and Sibu Municipal Council chairman Datuk Tiong Thai King described taxi drivers as tourist ambassadors.

As such, they needed to be polite, helpful and stay away from the unhealthy tactic of fleecing foreign tourists.

Tiong said under the leadership of Prime Minister Datuk Seri Najib Tun Razak, various initiatives had been implemented to benefit the people, such as special assistance to pre-schoolers, 1Malaysia Clinics and so on.

“The BN government makes good its promises to the people to elevate their quality of life,” he stated.