KUALA LUMPUR: The Integrated Public Agency Complaint Monitoring System (i-SPAAA), which gathers all complaint channels under the Royal Malaysia Police (RMP), will revolutionise facilitating public complaints regarding security and public order.
Inspector-General of Police (IGP) Tan Sri Khalid Abu Bakar said the system had made a positive impact since its implementation on Sept 1, with 100 per cent of 854 complaints resolved.
Of this number, 210 enquiries were received, with feedback and complaints (609), appreciation (six) and suggestions (29), he added.
Khalid said this after launching the system at the federal police headquarters in Bukit Aman here yesterday.
He noted the system would ensure information received was immediately acted upon, as well as created transparency in providing feedback on complaints handled centrally by a dedicated team from the Complaints/Record Unit, IGP Secretariat (Integrity/Disciplinary).
The IGP said the system also aimed to improve the quality of the service delivery system, quick, easy and more
efficient management of complaints, as well as reduce redundancy.
“Data on public complaints will be analysed to find the cause and identify ways to rectify and improve policies, rules, working process and procedures,” he said. The RMP’s i-SPAAA system is available on their website www.rmp.gov.my, or e-mail at [email protected] and toll-free line 1800-880-222. — Bernama