Wednesday, July 28

Health Ministry keens on improving quality of service


BANDAR SERI BEGAWAN: The Ministry of Health gives serious attention to the aspect of efficiency and effectiveness of Health Care management and administration for assessment and identification of the achievement level according to the international standard as well as the best practices, ©BRUDIRECT.COM reported.

Speaking at the Ministry’s Excellent Service Appreciation Ceremony yesterday, the Minister of Health, Yang Berhormat Pehin Orang Kaya Johan Pahlawan Dato Seri Setia Awg Haji Adanan bin Begawan Pehin Siraja Khatib Dato Seri Setia Haji Awg Mohamad Yusof said that apart from focusing on the administrative aspect, the management also includes the aspect of patients’ safety, standard procedure of operation and work environment, the medical and health services assessment programme carried out biennially also aims to appreciate and recognise various service disciplines according to the respective categories which have successfully displayed excellent qualities.

It is also to enhance the spirit of responsibility and commitment in working as a team to continue to make reforms, improvement and upgrade work quality and service efficiency from time to time.

The Minister added that in conducting the assessment, the assessing group could identify the aspects of service that need to be improved and updated, especially those with the potential to affect health care services.

Yang Berhormat Pehin said that the assessment results should be accepted positively and that they constituted a challenge for the Ministry to be responsible in together resolving and improving them in order to uphold its image and integrity.

Therefore, Yang Berhormat Pehin urged his staff to give serious attention towards the procedure of overcoming any problems identified that need prompt action and monitoring.

The implementation should be systematic and evidence-based so that the issues would not persist, but instead would enhance public confidence towards the health care services provided.

Yang Berhormat Pehin also reminded every management and administration of Health Centres and Clinics, wards and specialist clinics as well as Allied Health Services on the importance of strengthening the implementation of a systematic internal audit programme according to fixed methods or guidelines.

Yang Berhormat Pehin further clarified that the internal audit is not only to identify weaknesses or deficiencies but is also as a warning signal for the Ministry to take follow-up actions in addressing the weaknesses within a short time in giving a positive impact towards enhancing effectiveness.

It would even make the Ministry prouder if the service quality and excellence level could be further elevated. This does not mean having to wait for the defects to get worse or continue what more if they are to leave a negative impact on the organisation’s performance and administration.

The highlight of the ceremony was the presentation of certificates and souvenirs to the recipients of the Civil Service Excellence Award, the Civil Service Excellent Employees Award 2014, as well as certificates of appreciation to the Recipients of International Award in the Field of Health and the Ministry’s retirees.

The Medical and Health Services Award 2014 went to the Wards or Health Centres and Clinics based on the results of the Medical and Health Services Assessment Programme.

The programmes are one of the Ministry of Health’s initiatives towards improving the quality of Health Care Service delivery.

Among the objectives of the programme is to recognise the existing service in line with the needs and provisions towards achieving recognition of international standard.