KUALA LUMPUR: Maybank Bhd aims to further strengthen its leadership in online banking with the introduction of several new services on Maybank2u (M2u).
The bank, which currently commands 64 per cent of the Internet banking transaction and 76 per cent of mobile banking transaction volume in the country, has introduced new services to further boost its dominance in the digital banking space.
Maybank Head of Community Financial Services Datuk Hamirullah Boorhan said the introduction of these new services on M2u was part of Maybank’s continuous commitment to add value to its online banking offering.
“Online banking has become a trend and M2u currently records transactions to the value of RM174 billion a year with the volume of transactions growing by about 30 per cent,” he said in a statement.
The new services are the real-time Current Account opening as well as instant decisioning for credit cards, Bill Presentment on Mobile, QuickTouch for Android devices and a transaction banking site in Bahasa Malaysia.
The new services would also enhance customer convenience and in the case of account opening and card application, significantly reduce the time customers normally spend at branches to have their details recorded and accounts processed.
For opening of accounts, potential customers would just have to key in their details via M2u and submit them online for straight through processing by the bank.
Hamirullah also said that the bank was planning to introduce more online services to further simplify banking as well as boost operational efficiency. — Bernama