KUCHING: MASwings will be reducing its ATR flights’ frequency on selected routes in order to allow the aircraft fleet to undergo mandatory maintenance which is scheduled from Feb 20 until the end of the year.
According to a press release, eight ATR aircraft will be going for Heavy Maintenance Visit (HMV) in 2017. This visit is mandatory by the aircraft manufacturer to ensure the operating aircraft meets airworthiness requirements and standards.
MASwings recently announced a refurbishment programme called Fleet Improvement Programme (FIP) to improve aircraft reliability and customer experience. MASwings has obtained the necessary approval from Ministry of Transportation (MOT) Malaysia to reduce flight frequency of selected routes prior to this announcement.
The flight frequency for Kota Kinabalu-Lahad Datu (35X to 28X); Kota Kinabalu-Sandakan (28X to 21X); Miri-Limbang (21X to 14X); Kota Kinabalu-Miri (28X to 21X) and Miri-Labuan (35X to 28X) will be reduced by one flight on a daily basis.
MASwings also reiterated that the scheduled maintenance programme including the FIP will improve on-time performance, customer experience and win back public confidence to fly on MASwings.
In view of the frequency reduction and retiming of services arising from this exercise, MASwings has initiated a reallocation exercise to affected passengers by offering options for new dates and departure times or full refunds at MASwings/ Malaysia Airlines ticket offices.
Ongoing efforts to contact affected passengers due to the cancellation and retiming of flights are currently being carried out. Notwithstanding that, passengers who have purchased their tickets earlier for flights after Feb 20 can confirm the status of their flights either by contacting MASwings/ Malaysia Airlines ticket offices or their travel agents or via the 24-hour call centre at toll-free number 1300 88 3000.
Information and details of the affected flights are also available on MASwings’ website at www.maswings.com.my