Passengers are encouraged to arrive early to check-in during the festive period. File Photo
KUCHING: AirAsia and AirAsia X are encouraging all guests travelling during the festive period of Hari Raya Aidilfitri to perform self-check-in and arrive at the airport earlier to clear all travel formalities and avoid the expected congestion due to the surge of passenger numbers.
A press release said it is advisable for guests to arrive at the airport at least three hours prior to scheduled time of departure for AirAsia flights and at least four hours earlier for AirAsia X flights.
AirAsia also reminded guests to conduct self-check-in via web, mobile or kiosk services for a smoother journey at the airport.
Web, mobile and kiosk check-in services are available 14 days and up to one hour prior to departure for all AirAsia flights and up to four hours prior to departure for all AirAsia X flights.
The self-service options including self-check-in and self-bag tag are fully operational at Kuala Lumpur International Airport 2 (klia2), Langkawi International Airport, Penang International Airport, Senai International Airport, Kuching International Airport, Kota Kinabalu International Airport, Sultan Abdul Halim Airport, Bintulu Airport, Sultan Ismail Petra Airport, Sultan Mahmud Airport, Labuan Airport, Miri Airport, Sandakan Airport, Sibu Airport and Tawau Airport.
For guests with baggage to check-in, baggage drop counters close 60 minutes before flight departure for all AirAsia and AirAsia X flights.
As congestion is expected at the security scanning, baggage clearance and immigration checkpoints during this holiday season, it is best to complete baggage drop and proceed to the boarding gate as early as possible.
Guests with group booking, reduced mobility or with special needs are only allowed to check-in at the counter and should allocate more time to clear all travelling formalities.
AirAsia’s ground staff will be available at the airport to assist all guests with their travelling needs. Each guest is only allowed one piece of cabin baggage (not larger than 56 x 36 x 23cm, including handles and wheels) and one laptop bag or handbag (not larger than 40 x 30 x 10cm) on board with a total permitted weight for two pieces of 7kg.
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