SIBU: The Service Sarawak Sibu Centre, which began operations on Oct 7, has recorded 48,066 transactions with a total collection of over RM6.69 million as of Thursday (Nov 28).
State Secretary Datuk Amar Jaul Samion said the centre promises greater convenience and faster service for the public, saving them time and money with different service channels from counter to mobile application, online, or kiosks that open daily except on gazetted public holidays.
“The centre is managed by an officer with seven supervisors and 47 frontline officers on rotation or shift basis, since the centre is in operation seven days a week.
“The staff are from the State Service Modernisation Unit, Sibu Municipal Council, State Treasury, District Office Sibu, Welfare Department Sibu, Sibu Water Board, and Sarawak Energy Berhad,” he said at the centre’s launching yesterday.
He explained Service Sarawak is the Sarawak government’s one-stop centre, which would be deployed to divisional and district level to ensure all people in urban and rural areas are able to enjoy this customer-centric service delivery.
Apart from increasing the availability of centres, he said Service Sarawak would intensify efforts to bring more services from all state agencies to maximise benefits for the people.
The centres would also serve as avenues for the government to promote digital experiences to those who might be unfamiliar with digital services.
“The frontline officers can facilitate the goal to have more people in mastering the knowledge of going digital,” he said.
Jaul said the centre is another achievement of the Sarawak Civil Service Transformation Plan 10-20 initiated nine years ago.
“We must continue to develop and transform our services to meet the rising demands and expectations of our people,” he said.