KUCHING: AirAsia is extending the period to obtain credit account or full refund for travellers with flight bookings to or from mainland China, Hong Kong, Macao and Taiwan until March 31.
According to the airline company, provisions are being made for travellers affected by flight cancellations and travel restriction imposed by various governments.
AirAsia is also taking into account travellers with bookings to and from all destinations in mainland China, Hong Kong, Macao and Taiwan who might wish to change their travel plans.
Members of AirAsia’s BIG Loyalty programme can retain the value of the fare they wish to refund in their account for future travel with the low-cost airline.
“The online credit account is to be redeemed for booking within 90 calendar days from issuance date for your travel with us,” it said.
AirAsia stated the actual dates can be after the expiry date as long as the flight schedule is out. It is applicable for affected flights to or from mainland China, Hong Kong, Macao and Taiwan until March 31.
Alternatively, travellers can obtain a full refund to their original payment method for the amount equivalent to their booking. This is applicable for affected flights to or from mainland China, Hong Kong, Macao and Taiwan until March 31.
Travellers whose flight fall within the above date range as mentioned above can obtain a full refund in the amount equivalent to the booking in the form of original payment.
Refund requests can be made with AirAsia digital assistant AVA at support.airasia.com.
From the main menu categories available, travellers can click on ‘Refund’ then ‘New Refund Request’ and finally choose ‘China Voluntary Refund’. From there, travellers simply follow the instructions as directed by AVA.
For bookings made via travel agents, including online travel agents, refund requests are to be made through the respective travel agents.
“AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority.”
The Asia largest low-cost carrier is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organisation (WHO).
The airliner is monitoring the situation and further policies will be announced according to the latest developments.
For the latest updates, members of the public can follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) or contact their customer support team at support.airasia.com.
Travellers are also encouraged to check their flight status at airasia.com/flightstatus for live updates.