All meter reading and bill delivery services will also cease with immediate effect, the utilities company said in a statement today.
KUCHING: Sarawak Energy Berhad (SEB) will temporarily close all its customer service counters during this Movement Control Order (MCO) period until further notice to help the government mitigate the spread of Covid-19.
All meter reading and bill delivery services will also cease with immediate effect, the utilities company said in a statement today.
Nevertheless, critical function teams, which includes the technical team, remain in operation to ensure the lights stays on for all customers.
SEB is encouraging customers to use online services by downloading the ‘SEB cares’ mobile application (available in the Play Store or App Store) or via https://sebcares.sarawakenergy.com.my/ for bill payment, to view bills or to report any technical issue and make enquiries.
Payment of bills can also be done via other online platforms such as online banking, Sarawak Pay, Boost and JomPay.
For further enquiries on billing and technical matters, customers can reach SEB’s customer care centre at 1300-88-3111 or email at [email protected].